We ensure accuracy in two key ways. First, we use retrieval augmented generation (RAG) to create answers directly from your content (and not from unrelated content from the internet!). Second, our industry-leading search algorithms identify the most relevant pieces of your content to generate each answer.

As for your brand voice, we can configure the AI to match your organization's tone and style when crafting responses. Remember though, the quality of AI-generated answers starts with your content – keeping it up-to-date and accurate is essential for delivering the best possible answers to your users.

Yes! You have full control over your content sources.

Squiz Search can index and bring together content from anywhere – whether it's from third-party platforms or your Squiz DXP.

Our search algorithms help identify the most relevant content for each question – and just like traditional search, you can set specific rules to control what content is used. For example, you can exclude certain types of content or limit answers to specific areas of your website.

Once the right content is identified, our AI uses it to create the final answer, ensuring responses always come from your approved sources.

Absolutely. You can continue offering the traditional search experience with all your links, filters, and faceted navigation alongside AI-generated answers. Users have the flexibility to dive deeper into source materials or standard content links for more information and can continue asking follow-up questions, for a truly interactive experience.

When the AI can't find a relevant answer from your content, it will politely let users know and guide them towards next steps. You can customize these responses to direct users to contact support, or see specific resources – ensuring they can still find the help they need, even when an immediate AI answer isn't available.

Our analytics will help you identify commonly asked questions that don't have answers yet. These insights enable you to spot content gaps and create new pages or resources that address what your users are looking for.

Yes! Squiz Search is designed to work seamlessly with any platform. Our powerful search engine can index and aggregate content from any source – whether it's from third-party platforms or in Squiz DXP. Plus, you can easily embed the Q&A search experience into any website using our JavaScript library, giving your users the same smooth search experience regardless of your platform.

This flexibility means you can bring all your data sources together in one place to power your AI-driven search experience, without changing your existing website setup.