AI conversations you can trust
Our AI chatbot provides secure and governed conversation capabilities across your sites. Improve content discovery, accelerate tasks and personalize responses.
No rogue answers. No hallucinations.
Make content discovery wonderful
Make finding information on your site as easy and efficient as a conversation. When a user asks a question, Squiz’s AI chatbot provides an instant, natural language response created directly from your own content.
Make content discovery wonderful
Make finding information on your site as easy and efficient as a conversation. When a user asks a question, Squiz’s AI chatbot provides an instant, natural language response created directly from your own content.
Contextual, accurate responses
Intent and context of queries are understood with cognitive search technology. Whether you’re asking about Apple (the company) or apple (the fruit), you'll get an accurate response the first time. Links to references provide extra context and support.
Contextual, accurate responses
Intent and context of queries are understood with cognitive search technology. Whether you’re asking about Apple (the company) or apple (the fruit), you'll get an accurate response the first time. Links to references provide extra context and support.
Tracking and governance
All conversations are tracked and monitored. Review conversation history, with automatic AI tagging that reveals common themes and requests. Large volumes of feedback ensure you can continue iterating chatbot responses for the best possible service.
Tracking and governance
All conversations are tracked and monitored. Review conversation history, with automatic AI tagging that reveals common themes and requests. Large volumes of feedback ensure you can continue iterating chatbot responses for the best possible service.
Tools to audit and improve content
Your chatbot is only as good as the data that trains it - so your content needs to be up to scratch. Use inbuilt auditing tools and simulate chatbot queries for insights on content that’s missing or needs attention.
Tools to audit and improve content
Your chatbot is only as good as the data that trains it - so your content needs to be up to scratch. Use inbuilt auditing tools and simulate chatbot queries for insights on content that’s missing or needs attention.
Robust and safe implementation
We deliver a safe, secure, and accurate chatbot solution through a methodical, iterative approach. Our process addresses your specific needs, ensures content is ready, and prioritizes data security, privacy, and ethical practices.
Robust and safe implementation
We deliver a safe, secure, and accurate chatbot solution through a methodical, iterative approach. Our process addresses your specific needs, ensures content is ready, and prioritizes data security, privacy, and ethical practices.
Backed by 25+ years of expertise
Be confident you're in safe hands. We have 25+ years of experience in highly regulated industries — with complex compliance requirements and data security protocols — across thousands of organizations in the US, UK and ANZ.
Backed by 25+ years of expertise
Be confident you're in safe hands. We have 25+ years of experience in highly regulated industries — with complex compliance requirements and data security protocols — across thousands of organizations in the US, UK and ANZ.
The benefits
-
Improve efficiency
Boost operational efficiency and reduce costs, while enhancing user experience and expanding service offerings. Easily resolve high volumes of customer queries while reducing the need for human interaction.
-
Iterate with insights
Gather valuable data on clients, students, citizens, businesses or staff needs and concerns. Trends in queries provide insights to improve services, policies, topics of interest, missing information, and much more.
-
Scale with ease
Engage with an unlimited number of customers in a personal way. Cut down customer service wait times by responding to multiple inquiries at once. Sudden surges in inquiries and peak times are handled with ease.
Resources
Discover how Squiz DXP capabilities can increase team efficiency and improve customer outcomes.
-
Digital transformation
Future-proofing digital experiences with agility and AI
The AI Era demands unprecedented agility and adaptability. We explore the strategies, structures, and stakeholder management required.
View -
Squiz DXP
Search
Enable your users to find anything with our lightning-fast website search from any source and in any format.
View -
Squiz DXP
Content Management
Create websites that convert with our low-code content management solution for large, non-technical teams.
View
