Corporate Social Responsibility

1. Purpose and Objective

Squiz was founded on the ethos of giving power to organizations that create digital experiences that improve lives. This ethos has been the springboard from which products and services, processes, and procedures have been developed to improve the lives of our customers, their end-users, our employees, and third parties. We recognize our responsibility as a global Digital Experience Platform company to integrate social, environmental, and ethical considerations into every aspect of our business operations.

Our commitment extends beyond business success to encompass environmental stewardship, ethical conduct, philanthropic engagement, and economic responsibility. We aim to integrate these principles into our global operations on every level, ensuring that our technology serves as a force for positive change in the communities we serve.

2. Our CSR Vision

To be a leader in responsible technology innovation, empowering organizations that serve communities worldwide while minimizing our environmental footprint and maximizing our positive social impact through digital transformation.

3. Core CSR Principles

Our approach to corporate social responsibility is guided by fundamental principles that shape every decision we make. We operate with integrity, maintaining transparency and honesty in all business practices. Innovation for good drives us to develop technology solutions that enable positive social outcomes. Environmental stewardship compels us to minimize our impact while promoting sustainability. Through community engagement, we support the areas where we operate and serve. Inclusive growth ensures we foster diversity, equity, and inclusion in all aspects of our business. Finally, stakeholder partnership enables us to collaborate with customers, partners, and communities for shared value creation.

4. Environmental Responsibility

4.1 Carbon Neutrality Commitment
Squiz has committed to becoming a carbon-neutral organization by 2040, as detailed in our Environmental and Carbon Emissions Policy. This ambitious goal focuses on addressing our largest carbon emission sources through systematic reduction strategies and thoughtful operational changes. We actively procure critical services from vendors with equivalent or superior environmental policies and practices, ensuring our supply chain aligns with our sustainability goals.

4.2 Sustainable Operations
Our approach to sustainable operations encompasses comprehensive waste reduction and recycling programs across all global offices. We prioritize responsible disposal of electronic waste, recognizing the environmental complexities associated with technology equipment. Business travel is carefully evaluated, with virtual collaboration tools preferred whenever possible. When travel is necessary, we purchase carbon offsets for all domestic and international flights undertaken by staff for business purposes.

4.3 Green Technology Partnerships
We maintain strategic partnerships with environmentally responsible service providers. AWS, our cloud infrastructure provider, has committed to reaching net-zero carbon by 2040 and provides us with carbon footprint monitoring tools. Cloudflare, a significant service provider, powers its operations with 100% renewable energy. Apple, our default technology supplier for computers and smartphones, maintains carbon neutrality and has committed to a 100% carbon neutral supply chain by 2030.

5. Ethical Responsibility

5.1 Whistleblower Protection
The Squiz Whistleblower Policy provides a secure framework for reporting unethical, illegal, fraudulent, or undesirable conduct involving our organization. This policy ensures that individuals can make reports confidentially and without fear of intimidation, disadvantage, or reprisal. We maintain robust protections and measures to support those who courageously speak up about misconduct.

5.2 Equal Opportunity and Anti-Discrimination
Our Equal Opportunity and Anti-Discriminatory Policy demonstrates our commitment to providing a safe, flexible, and respectful environment for our people and customers. We maintain zero tolerance for all forms of discrimination, bullying, and sexual harassment. This policy ensures that every individual in our organization has equal access to opportunities regardless of their background, identity, or personal characteristics.

5.3 Family and Domestic Violence Support
Squiz provides assistance to employees, family members, or work colleagues who may be experiencing or impacted by domestic and family violence. Support includes access to national key contacts, flexible work arrangements, additional leave entitlements, safety planning, and referral pathways to professional support services.

5.4 Work-Life Balance Initiatives
Our Right to Disconnect policy supports employees' need to maintain healthy boundaries between work and personal life. Employees are empowered to refuse to monitor, read, or respond to contact outside working hours, ensuring adequate rest and recovery time. Additionally, our Squiz Flex policy provides autonomy to employees in determining where, when, and how they work, supporting equity and inclusion by making work more accessible for those living in remote areas or with caregiving responsibilities.

5.5 Digital Accessibility
All customer services can be delivered in accordance with Web Content Accessibility Guidelines (WCAG), making content more accessible for people with visual, hearing, motor, and cognitive impairments. Our own website complies with WCAG standards, demonstrating our commitment to digital inclusion. We provide comprehensive tools and support to help our customers create accessible digital experiences that serve all users regardless of ability.

5.6 Responsible use of AI
The AI tools offered by Squiz are developed with social responsibility at their core. Our AI solutions are designed to support and respect human values, including accountability, inclusiveness, reliability, safety, privacy, security, and fairness. We regularly audit our AI systems to ensure they remain unbiased and transparent, preventing any potential misuse while maximizing their positive impact on society.

• Examples of behaviours that support this policy include:
• Squiz selects ethical AI models (eg we use Anthropic in the Squiz DXP as their models are considered the most ethically trained models of the top LLMs)
• We minimize environmental impact by selecting the smallest model capable of doing the work
• Our approach is to design technologies that:
  • Apply to use cases that benefit humans
  • Avoid controversial use-cases (eg image generation) and the risk of harm is low
  • Keep a human in the loop
  • Build governance and explainability into our use of AI

6. Philanthropic Responsibility

6.1 Fundraising initiatives
Squiz employees actively participate in fundraising and volunteering initiatives at both individual and regional levels. Our teams support diverse causes, including support for critically ill children and digital inclusion programs. We encourage and facilitate employee involvement in community service through flexible volunteering arrangements and company-supported charitable activities such as sporting events.

7. Economic Responsibility

7.1 Modern Slavery Commitment
Although legislation in our operating jurisdictions does not require compulsory Modern Slavery statements, Squiz is committed to the eradication of modern slavery globally. We are developing a modern slavery policy and corresponding processes that align with global best practices. This initiative demonstrates our commitment to ethical supply chain management and human rights protection throughout our operations.

7.2 Supporting Service-Led organizations
We focus on empowering complex, service-led organizations in government, higher education, and enterprise sectors. By enabling these organizations to deliver better digital experiences, we indirectly contribute to improved public services, educational outcomes, and business efficiency that benefit society as a whole.

8. Sector-Specific Commitments

8.1 Government Sector
Our work with government agencies focuses on improving citizen services through digital transformation. We enable transparency and accountability in public sector operations while ensuring the highest standards of data security and privacy. Our platforms help governments deliver more accessible and inclusive services, reducing barriers for citizens accessing essential public services.

8.2 Higher Education
In the education sector, we support institutions in providing equitable access to learning opportunities. Our technology enables universities and colleges to enhance student success through improved digital experiences. We work to reduce the digital divide in education and support research and innovation in educational technology that benefits learners worldwide.

8.3 Enterprise
For enterprise clients, we facilitate sustainable business transformation through digital innovation. Our platforms help businesses operate more efficiently while reducing their environmental footprint. We support enterprise clients in achieving their own CSR goals and enable better stakeholder engagement through enhanced digital communication channels.

9. Implementation and Governance

9.1 Governance Structure
A dedicated CSR Committee with representation from key business functions oversees the implementation of this policy. Regional CSR Champions ensure local relevance and engagement across our global offices. CSR considerations are integrated into all strategic planning processes, with regular board oversight ensuring accountability at the highest levels of leadership.

9.2 Transparency and Reporting
Squiz maintains transparency through regular stakeholder updates and annual sustainability reporting. We actively share best practices and learnings with industry peers to promote collective advancement in corporate responsibility. Employee contributions to CSR initiatives are recognized and celebrated, fostering a culture of social responsibility throughout the organization.

10. Continuous Improvement

This Corporate Social Responsibility Policy represents our current commitment and will evolve with our business and the changing needs of our stakeholders. Annual reviews ensure the policy remains relevant and ambitious. Regular stakeholder consultation informs our CSR priorities and helps identify emerging areas of concern. We commit to continuous learning and adaptation of best practices, ensuring our approach to corporate responsibility remains at the forefront of industry standards.

11. Accountability and Contact

Executive Sponsor: Chief Executive Officer
CSR Contact:
Corporate Social Responsibility Team
Email: csr@squiz.net
Website: www.squiz.net/csr

We welcome feedback on our CSR initiatives and performance. Stakeholders are encouraged to share suggestions and observations that can help us improve our social and environmental impact.